Shipping Policy

Shipping Policy Thank you for shopping with RadiantRoots. We work with trusted fulfillment partners to process and ship your order as quickly and safely as possible. Order Processing Time Orders are typically processed within 1–3 business days after payment is confirmed. During high-volume periods, holidays, product restocks, supplier delays, or other fulfillment issues, processing may take up to 5 business days. Business days are Monday through Friday, excluding weekends and major holidays. Shipping Times Estimated delivery times may vary depending on the product, supplier location, shipping destination, and carrier availability. Estimated delivery times: United States: 7–15 business days on average International Orders: 10–20 business days on average U.S. Warehouse Items: Some products may arrive faster, typically within 2–8 days after processing Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs, weather, holidays, incorrect addresses, or fulfillment delays outside of our control. Tracking Information Once your order has shipped, you will receive a tracking number by email or SMS if contact information was provided at checkout. Tracking information may take up to 3 business days to update after the tracking number is issued. If tracking does not update immediately, please allow time for the carrier’s system to refresh. Multiple Packages Some orders may ship in separate packages if items come from different suppliers or warehouses. If this happens, you may receive more than one tracking number. Incorrect Shipping Address Please make sure your shipping address is correct before placing your order. RadiantRoots is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake after placing your order, please contact us as soon as possible. We cannot guarantee changes once the order has started processing or has shipped. Lost, Stolen, or Delayed Packages Once an order has been shipped and handed to the carrier, delivery is handled by the shipping carrier. RadiantRoots is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. However, if you experience an issue with your shipment, please contact us and we will do our best to help you resolve the matter. Customs, Duties, and Taxes For international orders, customers are responsible for any customs fees, duties, taxes, import charges, or additional costs required by their country. These fees are not included in the product price or shipping cost and are the responsibility of the customer. Order Changes and Cancellations Orders may only be changed or canceled before fulfillment begins. Once an order is being processed or has shipped, we may not be able to cancel, modify, or update the order. Contact Us If you have questions about your order or shipping status, please contact us at: messagerelay@radiantroots.store Please include your order number so we can assist you faster.