Refund & Return Policy

At RadiantRoots, we want you to be satisfied with your purchase. Please review our return and refund policy below before placing an order.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at:

messagerelay@radiantroots.store

If your return is accepted, we will send you return instructions, including how and where to send your package.

Returns should be sent to the following address only after your return request has been approved:

RadiantRoots
422 S. Main St., Unit #2283
Lombard, IL 60148
United States

Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you may contact us at:

messagerelay@radiantroots.store

Return Shipping

If your return is approved, we will provide instructions on how to return your item.

Return shipping costs may vary depending on the reason for the return, product type, supplier, and shipping location. If a return shipping label is provided, details will be included in your return instructions.

Damages and Issues

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or you received the wrong item, please contact us immediately at messagerelay@radiantroots.store so we can evaluate the issue and work to make it right.

Please include your order number, a description of the issue, and photos of the product and packaging when possible.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods

• Custom or personalized products

• Personal care goods

• Beauty products

• Opened, used, or tested skincare items

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Final sale or clearance items

Because RadiantRoots offers beauty, home, and personal care products, some items may not be eligible for return due to hygiene, safety, or supplier restrictions.

Please contact us if you have questions or concerns about your specific item.

Sale Items and Gift Cards

Unfortunately, we cannot accept returns on sale items, final sale items, clearance items, or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have, if eligible, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

messagerelay@radiantroots.store

Contact Us

For questions about returns, refunds, damaged items, or order issues, please contact us at:

messagerelay@radiantroots.store